Terms and Conditions for Rely Cashback Promotion

This Promotion is organised, conducted and operated by Rely Pte. Ltd (“Rely”).

By entering the Promotion, you represent that you have read, understood and agreed to be legally bound by these terms and conditions.

Cashback and Redemption

This Promotion is valid from 12:01am on 21 June 2019 to 11:59pm 19 July 2018 Singapore Standard Time (“Promotion Period”).

This Promotion is open to all Qoo10 users.

To be eligible for the Promotion, Qoo10 users must make a successful transaction with a minimum purchase of S$40.00 on via Rely during the Promotion Period (“Eligible Transaction”).

Eligible Transactions will receive a 6% cashback in the form of Qoo10 Gift Vouchers (“Cashback”), subject to a maximum cashback amount of S$3.00 for each Eligible Transaction.

Users will receive Cashback via email from Rely with the relevant Qoo10 Gift Voucher codes and redemption information.


The Cashback is not exchangeable for cash.



Cashback Cancellation and Reversal
Notwithstanding any provision in these Terms and Conditions, Rely reserves the sole and absolute right and without notice to you, to cancel or claw-back the Cashback which was provided to you, if:


  1. At any time Rely, at its discretion, suspects any fraud and/or misuse of your Rely account.
  2. You have any overdue balance in your Rely account.
  3. The Eligible Transaction was refunded by you or Qoo10.

Rely shall claw-back the Cashback by deducting any refunds owed to you or via the payment method provided by you to Rely.

General Limitations

Rely reserves the sole and absolute right to disqualify any users who have engaged in fraudulent conduct that is considered to be inappropriate or unacceptable.


Rely retains the right to withdraw the Promotion and Cashback due to policy changes and/or regulatory restrictions.


Rely’s decisions in any matter in relation to the Promotion shall be final and conclusive. Any request for appeal and review shall not be entertained.


Rely shall not be liable for any claims by the users or be accountable for third-party claims or losses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or related to the Promotion.


Rely shall not be responsible or liable for any claims of loss or damage to property or any personal injury or loss of life resulting from or related to the Promotion.


Rely does not take any responsibility in the case of an event that may prevent you from participating in the Promotion, as a result of certain technical restrictions or other limitations specific or force majeure, which include but not limited to regulatory events, government directive, government intervention.


These Terms shall be subject to and construed in accordance with the laws of Singapore and you hereby submit to the non-exclusive jurisdiction of the courts of Singapore.  


A person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore to enforce or enjoy the benefit of any provision of these Terms and Conditions.


Rely reserves the right to terminate, amend and/or alter the terms and conditions of the Campaign at any time without giving prior notice to you